Employee
My laptop cannot connect to the office VPN.
Aria
Which device or application is affected?
Voice-first IT service desk
Tell Aria what broke. IT gets the ticket.
Employees report VPN, Wi-Fi, email, laptop and access problems by voice or text in English, Hindi or Arabic. Aria asks the right questions, confirms the details, and sends IT Support a complete ticket.
- Voice and text
- English, Hindi, Arabic
- Synced to Jira
3 languages
English, Hindi and Arabic, spoken or typed.
7 guided questions
Every ticket arrives with the same complete details.
Confirm first
Nothing is raised until the employee says yes.
Jira Service Management
Tickets sync to your Jira service desk.
How it works
From “it is broken” to a ticket in minutes.
The same flow runs on voice and on text, with a clear confirmation before anything is raised.
- 1
Say what is wrong
Start a session and talk to Aria, or type. Pick English, Hindi or Arabic and describe the VPN, Wi-Fi, email or laptop problem in your own words.
- 2
Answer a few questions
Aria asks for the affected system, when it started, who is blocked, what you already tried and how urgent it is, one question at a time.
- 3
Confirm and follow it
Review the summary and confirm. The ticket lands in the IT Support queue and in Jira, and you get an email when it is resolved.
Voice agent
One assistant, three languages.
Aria listens and answers in the employee's language, with a natural voice for each one.
Employee
मेरा लैपटॉप ऑफिस वीपीएन से कनेक्ट नहीं हो रहा।
Aria
कौन सा डिवाइस या एप्लिकेशन प्रभावित है?
Employee
جهاز اللابتوب لا يتصل بشبكة VPN الخاصة بالشركة.
Aria
ما هو الجهاز أو التطبيق المتأثر؟
What Aria captures
Seven details, every time.
IT Support gets the same complete picture on every ticket, so nobody has to chase the employee.
Sorted into the right queue automatically
When a ticket is raised it is placed in one of three IT queues, so the right people see it first. IT Support and admins can move it if needed.
Network & ConnectivityVPN drops, Wi-Fi problems, slow internet and outages.
Devices & HardwareLaptops, printers, monitors and other equipment.
Software, Email & AccessOutlook, installs, licences, passwords and MFA.
01
What is happeningVPN drops every few minutes
02
Affected systemCisco VPN on a Windows 11 laptop
03
When it startedSince this morning
04
Business impactThree people cannot work remotely
05
What was triedRestarted and reinstalled the client
06
UrgencyLow, medium, high or critical
07
Where to send updatesYour work email
One platform, three roles
Everyone sees the part of the desk they need.
Employee
Reports issues and follows them.
- Voice or text intake in 3 languages
- Seven guided questions, then a confirmation step
- Attach screenshots, logs and documents
- See every ticket and its Jira sync status
IT Support
Works the shared queue.
- One queue of every employee ticket
- Filter by status and search by reference or title
- Resolve with a note; Jira is updated and the employee is emailed
- Retry a failed Jira sync or resend the email
Administrator
Keeps the desk healthy.
- Overview of open, critical and sync-failed tickets
- Create users and set roles, deactivate accounts
- Edit the intake questions Aria asks
- Test the Jira connection and email delivery
- Jira Service Management
- Resolution emails over SMTP
- AWS Nova Sonic speech recognition
- Amazon Polly voices
- Browser voice fallback
Give your IT team complete tickets, not guesses.
Sign in, pick a language and report your first issue to Aria.